Last updated: August 19, 2026

Kindred Concepts, Inc. (“Kindred,” “we,” “our,” or “us”) provides access to https://livekindred.com and the other websites under the livekindred.com domain, and a corresponding mobile application and Members-only Slack and WhatsApp groups (collectively, the “Platform(s)”), and to Verified Member Services (defined below) (collectively with the Platforms, the “Services”), subject to your compliance with all the terms, conditions, and notices contained or referenced in these Terms of Service (the “Terms”). By using any of the Services, you agree to comply with and be bound by these Terms, including the following policies incorporated into these Terms by reference: Member Code of Conduct and Cancellation Policy. Please also review our Privacy Policy, which describes how we collect, use, and share your personal information.

Important Notice: When you agree to these Terms, you are agreeing (with limited exception) to resolve any Dispute (defined in Section 15) between you and Kindred through binding, individual arbitration, rather than in court, and to waive your right to a trial by jury and to participate in a class action. Please review Section 15 “Arbitration Agreement” below for more details. If your country of residence does not enforce or allow arbitration agreements, the mandatory pre-arbitration Dispute resolution and notification and prohibition on class actions or representative proceedings provided below still apply to the extent enforceable by law.

1. BACKGROUND.

   To become a “Registered Member,” you must first create an account (“Account”) and register your home(s) (“Home”) on the Platform, which Kindred must review and approve based on its then-current requirements and policies. After registration and once both your identity and Home have been verified by Kindred, you become a “Verified Member” (Verified Members together with Registered Members, are “Members”). A Verified Member who stays at another Verified Member’s Home is a “Guest;” a Verified Member who makes their Home available for a stay by a Guest is a “Host.” Verified Members earn credits (“Credits”) by hosting other Verified Members for stays, and can redeem Credits for stays at other Verified Members’ Homes.

   Verified Members may have access to the following services to facilitate their use of the Platforms: (i) ability to use the Platform to stay at other Members’ Homes; (ii) concierge services during each stay to facilitate communications between Guests and Hosts and assist with any issues with a stay; (iii) cleaning services provided through Kindred’s network of providers; and (iv) other similar services (collectively, “Verified Member Services”). Registered Members have access to certain limited Platform services, excluding the “Verified Member Services” described above.

   You acknowledge that there are inherent risks of participating in a member-to-member platform for Home stays. You assume full responsibility for your use of the Services and any information obtained through the Platform, any interactions with Members, and any exchanges that result from your use of the Services. Your use of the Platform is voluntary, and you accept any risks inherent in your use.

   As the provider of the Services, Kindred does not directly own, control, offer, or manage any Homes. Kindred is not a party to, and does not control, the arrangements that Members make with each other for stays. Kindred is also not a real estate broker, travel agency, or insurer. Any legal rights or obligations between Members are determined by applicable law and the conduct of the parties, not by these Terms. Kindred is not acting as a representative or agent in any way for any Member. Kindred’s role is limited to providing the Platforms and managing participation according to its rules.

2. USING THE SERVICES.

   1. Members. You may use the Services only if you are 18 years or older, have not been previously suspended or banned by us from accessing your Account or using the Services (unless we subsequently re-instate your access or use rights), are capable of forming a binding contract with Kindred, and are not otherwise barred from using the Services under applicable law. Your Account must contain accurate, complete and current information. Failure to do so may result in suspension or termination of your Account.. Each Home must meet the requirements set forth in Property Requirements.
   2. Account Protection. To protect your Account, keep the Account details and password confidential, and notify us right away of any unauthorized use. You’re responsible for all activities that occur under your Account. If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.
   3. Passport. Kindred Passport is an annual subscription product offered to Members that allows subscribers to save on Service Fees. The latest information about Kindred Passport’s benefits and eligibility are available on the Kindred Passport resource page. Kindred may suspend or terminate Kindred Passport at any time upon written notice to the Kindred Passport Members.
   4. Circles. Kindred allows Registered and Verified Members to join certain affiliate groups (“Circles”) to share their Homes with other members of the Circle. To join a Circle, you must be: (i) eligible to use the Services as defined by these Terms; and (ii) have current (or former, if appropriate) affiliation with the Circle. Circle Members are eligible to: (i) search for Homes within the Circle, and (ii) limit Guests for their Homes to those in the Circle. To be a Host or a Guest to members of a Circle, you must first become a Verified Member. For clarity, Circles are offered solely by Kindred, without any sponsorship or endorsement by, or affiliation with, the company or organizations named in the applicable Circle. By joining a Circle, you acknowledge that: (i) your Home, Member profile information and photo, and/or first name may be shared with other Circle members, and (ii) a Member’s affiliation in a particular Circle is Member-reported, and Kindred does not guarantee Member affiliation. Kindred may suspend or terminate Circles or your ability to engage with a Circle at any time for any or no reason. Kindred reserves the right, in its sole discretion, to verify the eligibility of anyone seeking to participate in a Circle.
   5. Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements to the Services (“Feedback”). You represent and warrant that you have all rights necessary to submit the Feedback and you hereby grant to Kindred (including Kindred’s service providers) a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use such Feedback in connection with operating, providing, and marketing the Services.
   6. Cancellation. You agree that Kindred’s Cancellation Policy and the terms contained therein govern any cancellations, including the number of Credits that are refunded if you cancel a stay.
   7. Pilot and Beta Features. Kindred may, from time to time, make available to all or selected Members features, tools, or services that have not been made generally available on the Platform ("Beta Features"). Beta Features may be designated as "beta," "pilot," "experimental," "early access," or by a similar description. Beta Features are provided "as is" without warranty. Kindred may modify or discontinue any Beta Feature at any time without notice or liability. Participation in a Beta Feature does not create any right to continued access.

3. GUEST RESPONSIBILITIES.

   1. Guest Responsibilities. As a Guest, you are responsible and liable for your own acts, omissions, and representations and are also responsible for the acts, omissions, and representations of anyone you invite into the Home. Guests may not bring firearms or other weapons into a Host’s Home. All Guests and anyone you invite into the Home must follow the policies set forth in our Member Code of Conduct and the Host’s Homeguide. A violation of the Code of Conduct or the Host’s Homeguide constitutes a violation of these Terms, and may result in certain penalties, including Account termination and permanent removal from the Platform. You are responsible for handling and using personal data (including security codes and key locations) of Hosts and others in compliance with applicable privacy laws and these Terms. You should seek legal advice if you have questions about local laws.
   2. Trip Confirmation and Fees. When a Guest reserves a stay at a Home through the Platform, the Guest is agreeing to pay to Kindred the service fee specified in the Trip Confirmation (the “Service Fee”), a fee for the cleaning of the Home before the Guest’s arrival date and after the end of the Guest’s stay (the “Cleaning Fee,” together with the Service Fee, the “Trip Fees”), and any applicable taxes. When you receive the confirmation of the trip, you have a confirmed reservation to stay at a Host’s Home (a “Trip Confirmation”). After your receipt of the Trip Confirmation, modification to the Trip Confirmation has to be mutually agreed to by the Guest and the Host, and either person may cancel, but cancellation penalties may apply.
   3. Host’s Conditions. Your Trip Confirmation may include a Host’s house rules and other conditions of your stay at the Host’s Home. These house rules and conditions may include when the Home is available, rules of staying in the Home, and arrangements regarding pets and travel companions of the Guest. You acknowledge that the tags a Host provides about their Home (such as tagging accessible features) and other descriptions are to help inform your choice in selecting their Home, however, the decision to stay in a Home, subject to Host approval, is ultimately your choice.
   4. Pets, Plants, and Other Personal Undertakings. In advance of a stay, the Host may agree to allow the Guest to bring a pet into a Host’s Home, or the Guest may agree to care for a plant or pet on behalf of the Host. Guests may not bring pets to a Host’s Homes unless the animal(s) is/are expressly approved by the Host in advance. Hosts may leave pets at Home while a Guest is staying there provided the Guest has agreed in advance to care for the animal. The relevant Verified Member’s approval of such arrangements must be documented within Kindred’s communication channels or the Host’s Homeguide. Notwithstanding the above, in no circumstance shall Kindred be responsible for caring for a Verified Member’s pets, plants, or other personal undertakings, and/or be held liable for any injury or damage involving a Verified Member’s pets, plants or other personal undertakings.
   5. Travel Companions. A Guest is allowed to let their travel companions stay so long as the travel companion(s) are disclosed when booking the Trip. Kindred may require the full name and email address of any individuals over the age of 18 staying with the Guest. The Host reserves the right to refuse to allow travel companions of the Guest to stay.
   6. Parties and Gatherings. Guests may not hold gatherings with 10 or more individuals present at a Host’s Home unless the gathering is disclosed to Kindred and to the Host at least 24 hours before the gathering, and expressly approved by the Host. The Host’s approval must be documented within Kindred’s communication channels. This policy applies to any gatherings day or night, of any nature.
   7. Vacating the Home. As a Guest, you must: (i) leave the Home in the same condition as it was in when you arrived; and (ii) vacate the Home at the date and time agreed to in the Trip Confirmation. If you do not vacate the Home on the date and time designated in the Trip Confirmation, the Host may use legal remedies to force you to vacate which could include imposing monetary penalties on you.
   8. Assumption of Risk. As a Guest, you acknowledge that: (i) the Host is responsible for providing all information about themselves and their Homes, and Kindred has not verified the accuracy of such information; and (ii) staying at a Host’s Home may result in injuries, losses or damages, including, without limitation, personal injury or death, or damage to real or personal property. Guests assume all risks associated with staying at a Host’s Home, including without limitation all risks arising from or related to stairs, balconies, hot tubs, pools or any other bodies of water, or unsafe conditions on or near Host’s Home; and to the maximum extent permitted by applicable law, waive any claims for said injuries or damages against Kindred.