At Kindred, we make every effort to ensure trips go according to plan but we understand that unforeseen circumstances can sometimes cause plans to change. Our cancellation policy is designed to provide Kindred members with a consistent and predictable travel experience while allowing reasonable flexibility for adjustments.

We kindly ask that members consider the impact of cancelling a confirmed booking. Cancellations can disrupt the plans of others and affect the overall reliability of the community, which we work hard to maintain. By honoring your commitments, you help us continue offering a radically affordable and accessible travel experience for everyone.

Guest Cancellation Policy

Our guest cancellation policy provides our members with reasonable flexibility in the event that plans change once a trip is booked, while being respectful of the time and effort hosts have already invested in preparing to welcome members into their home, and recognizing that hosts are often relying on the credits earned from the booking to plan their own future travel.

• Free Cancellations: Cancel up to 60 days before the arrival date, or within 24 hours of confirming the booking, with no penalty.
• Partial Refund: Cancellations made between 30-60 days before the arrival date are eligible for a 75% refund of service fees and credits, and a full refund of cleaning fees. 25% of the credits from the booking (up to a maximum of 14 credits) will be gifted to the Host.
• Non-refundable: Cancellations made within 30 days of the arrival date will not be eligible for a refund, except for the cleaning fee. 100% of the credits from the booking (up to a maximum of 14 credits) will be gifted to the Host.
  • Please note that cancellations that occur within 24 hours of check-in will only be eligible for a refund of the check-out cleaning fee.

Host Cancellation Policy

We offer flexibility to hosts in the event their plans change, while recognizing that host cancellations can severely impact the dependability and reliability of the experience for all members within the community.

• Free Cancellations: Cancel up to 60 days before the Guest’s arrival date, or within 24 hours of confirming the booking, with no penalty.
• Moderate credit penalty: Cancellations made between 30-60 days before the Guest’s arrival date will result in a 25% credit penalty, where credits equivalent to 25% of the credits from the original booking, will be gifted from the Host to the Guest (up to a maximum of 14 credits).
• Strict credit penalty: Cancellations made less than 30 days before the Guest’s arrival date will result in a 100% credit penalty, where credits equivalent to 100% of the credits from the original booking, will be gifted from the Host to the Guest (up to a maximum of 14 credits).

In the case of any Host cancellations, the Host will be blocked from accepting any new bookings on the accepted dates, and will forfeit all credits related to the canceled booking, including any promotional or bonus credits earned.

Excessive Cancellations and Other Guidelines

• In the event that a member cancels two or more confirmed trips within a 12-month period, Kindred reserves the right to terminate membership upon further evaluation. In the event that a membership is terminated, the member will forfeit eligibility for any refunds.
• In the event that a member has violated Kindred's Member Code of Conduct or Terms of Service, Kindred reserves the right to cancel any booked or active trips without prior notice. In this event, Kindred is not responsible for securing alternative accommodations for the member.