Host protection
- It is imperative that Kindred and Guests treat Hosts’ homes better than we treat our own.
- Kindred will indemnify a Host for a Damage Claim (as defined in the Terms of Service) up to $100,000 per trip for accidental damage to the home or any personal property within the home that occurs during a Kindred stay (”Host Protection Guarantee”)
- Host must notify their Kindred concierge within two (2) business days of discovering the issue and within 30 days of the Guest leaving, with evidence that the Guest, or anyone the Guest invited into the Home, caused the damage.
- Kindred will notify the Guest if the Damage Claim is over $200. Kindred will work collaboratively with the Host and Guest to find an acceptable solution, so long as everyone acts with honesty and good intentions. Kindred will indemnify a Damage Claim up to $100,000 provided that Kindred (i) can investigate the Damage Claim; (ii) deem it accidental; and (iii) the Host’s damage is not covered by existing insurance policies.
- Hosts should acquire and maintain suitable insurance coverage for themselves and their property related to Hosts’ decision to engage in Home Swapping. Kindred includes Hosts as an Additional Insured on its Commercial General Liability Coverage (the “Liability Coverage”). As an Additional Insured under the Liability Coverage, Hosts may receive liability coverage for up to one million U.S. dollars ($1,000,000). View more information about this Liability Coverage here. Hosts should carefully review the Liability Coverage terms and conditions including coverage details and exclusions.
- Kindred reserves the right to seek reimbursement for accidental or intentional damage from a Member or their existing insurance policies if Kindred covers repair or replacement costs, whether or not costs are later able to be covered by other insurance policies.
- Please refer to the Complaints section in Kindred’s Terms of Service for additional information.
Questions
If you have any questions about our Member Code of Conduct, please text us at +1 989-KINDRED or email [email protected].
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